IT & ERP SUPPORT TANGERANG, INDONESIA

Ocrav Fernando

IT & ERP Support Specialist

specialize in system support, troubleshooting, and implementation.

01 — ABOUT

Reliable technology starts with support that cares.

I am an IT and ERP Support specialist with a background in computer networking and IT governance. I troubleshoot system and hardware issues, ERP Operation Support, test new features, and help users resolve issues.

Let’s work together

02 — EXPERIENCE

Experience

Apr 2025 — Present

Agungmas Prima Sempurna

IT | ERP Support

On-site at PT. Sport Glove Indonesia (Apr 2026 — Present)
Previously on-site at PT. Shou Fong Lastindo (Apr 2025 — Mar 2026)

Support an ERP system for e-Order, Production, Warehouse, Export, and e-Manage (HR).

Explore responsibilities

Support HR workflows for payroll, attendance, and leave management.
Diagnose user-reported issues, troubleshoot ERP systems and hardware, and document incidents and adjustments.
Train end users, create Indonesian and English user manuals, and test new features and system implementations.
Perform periodic device maintenance and respond to support requests by phone.

Feb 2025

Ravel Entertainment

Freelance - IT Support

Provided on-site IT and data support for live events, handling fast-changing operational needs.

Explore responsibilities

Processed 600–2,000 data entries per event accurately and maintained working databases.
Updated records and responded quickly to urgent data changes.
Maintained devices and printers to keep equipment ready for use.

Oct — Dec 2018

Kantor Kecamatan Sepatan

Administration Intern

Internship with the General Affairs and Personnel Subdivision (Kasubag Umum dan Kepegawaian).

Explore responsibilities

Handled administrative and archival tasks, including logging incoming and outgoing correspondence.
Assisted with official travel, guest accommodation, public relations, and procurement and distribution of goods.

03 — SKILLS

Skills

ERP troubleshooting & system support

Network, hardware & remote troubleshooting

End-user training & technical documentation

Automation scripting & data entry

MikroTik

AI tools & AI agents

Languages: Bahasa Indonesia & English

MySQL

04 — EDUCATION & MORE

Education

2020 — 2024

Bachelor of Computer

Universitas Muhammadiyah Tangerang

Focus: Networking, IT Governance & Web Development

2017 — 2020

Computer and Network Engineering

SMK Negeri 2 Kab. Tangerang

Focus: Networking & Hardware

Certification

JAN 2023

CCNA: Switching, Routing, and Wireless Essentials

Cisco Networking Academy

05 — CONTACT

Excited for new opportunities and challenges - Available for work.

Feel free to contact me.

ocravf@gmail.com +62 813-8818-3368